Frequently Asked Questions
Got questions?
We got answers. Here are some of our frequently asked questions. If you still have questions, please select a location and contact us today!
Am I obligated to take my car to the repair shop recommended by my insurance?
No, you are not obligated to go to the repair shop recommended by your insurance company. While they may suggest a specific location based on established relationships, Utah state law supports your right to choose your repair facility.
Does Young Collision Center offer a guarantee for their work?
Yes, we provide a lifetime guarantee on all workmanship associated with our repairs.
Does Young Collision Center collaborate with all insurance providers?
Yes, our Young Collision Center locations are pleased to work with all insurance providers.
Can I get a rental car while my vehicle is being repaired?
Yes, in most cases, your insurance company will cover the cost of a rental car during repairs. We arrange rentals primarily through Hertz and Enterprise.
What is a deductible?
A deductible is the amount you, as the policyholder, must pay out of pocket before your insurance coverage applies. For instance, if you have a $500 deductible and incur $2000 in vehicle damage, you’ll pay $500, and your insurer covers the remaining $1500.
Can Young Collision Center waive my deductible?
We cannot waive deductibles. However, if you possess an active vehicle service contract, we can offer a deductible credit of up to $1,000.
Does Young Collision Center use OEM parts for repairs?
While we specialize in factory repairs, insurance requirements may necessitate aftermarket parts. Nonetheless, we strive to price match aftermarket parts and use factory parts whenever feasible, achieving an 85% success rate in price matching. This ensures high-quality repairs while adhering to insurance guidelines.
Is the first insurance check mine?
Occasionally, insurance companies may inadvertently send the customer a check intended for the body shop. If you receive such a check, please ensure it is promptly provided to the collision center.
Is there a charge for an estimate?
Nope—estimates are completely free at Young Collision Center. We’ll assess your vehicle, explain your options, and give you a clear quote with zero pressure.
Does Young Collision Center take walk ins?
Yes, we welcome walk-ins! Stop by any of our locations in Layton, Ogden, or Burley during business hours and we’ll get you taken care of as soon as possible.
Do you need an appointment?
Not at all. While appointments are helpful for planning, they’re not required. Feel free to come by whenever it’s convenient for you—we’ll make sure you’re helped promptly.
Does Young Collision Center have towing available?
Yes, towing is available. If your vehicle isn’t drivable, give us a call and we’ll help coordinate towing to the nearest Young Collision Center location.